Your returns policy is essential to your eSelling business. I offer the most generous return policy in my eBay store that I can – 60 days, buyer pays return postage and I have no intention of changing anytime soon.
Why? Do I love getting packaging up items, sending them out and then suffering disappointment as I get them back?
Not at all!
To be competitive, I think it is essential that you offer a great return policy. In fact when I am on eBay as a buyer I only buy from sellers who offer a generous return policy, even though I have rarely returned an item.
The number one reason to offer a the most generous return policy you can: it shows you believe in your product and your business.
The number two reason to offer a the most generous return policy you can, it is what your competitors are doing. Amazon is 60 days – customer is always right, your local Target is also generous.
When you think about it – why should anyone buy from you if you don’t stand behind your products?
The number three reason to offer a the most generous return policy you can, it has rewards through eBay, and it is required by Amazon.
The number four reason to offer a the most generous return policy you can , you will come up in search with eBay and distinguish yourself as a trusted seller.
The number five reason to offer the most generous return policy you can: Do unto others as you would they do unto you. I was so frustrated when a friend of mine spent 89 dollars – on a housekeeping budget – and had to return the items. Except she couldn’t. Will she go back to that company? Not at all
So basically – this is it? If you want to be professional – have a professional returns policy.
Some of my favorite items in my eBay store, all with a generous return policy:
Reversible Faded Glory NEW Navy Blue Hooded Polyester & Fleece Jacket 24 MonthsKamik Waterproof Sz 9 E Dark Brown Men’s Boots with Thinsulate Insulation Eur 42Night Sky View Polyester Shower Curtain – 72 X 72 – Celestial : Stars, MoonsFamous Land Battles – From Medieval TO Modern Times by Richard HumbleMaxima M Womens Brown Leather Long Sleeved Zipped Jacket Poly Fleece CollarOssi Skiwear Women’s Poly-Nylon Coat M Black Hooded Padded Jacket MSP $140 Sz 14Boutique Nissan Vintage Style Beaded Dress Women’s Small New -Retail $155