Your return policy is essential to your eSelling business. I offer the most generous return policy in my eBay store that I can. That is the buyer has 60 days to examine the purchase and send it back if they want. I do have the buyer pays return postage.
I have no intention of changing anytime soon.
Why? Do I love getting packaging up items, sending them out and then suffering disappointment as I get them back?
Not at all!
To be competitive, I think it is essential that you offer a great return policy. In fact when I only purchase from eBay sellers generous return policy. That’s true even though I have rarely returned an item! There is a myth that people will return items if they have the chance, frankly most of the time they do not bother.
The number one reason to offer a the most generous return policy you can:
- it shows you believe in your product and your business.
The number two reason to offer a the most generous return policy you can:
- it is what your competitors are doing. Amazon is 60 days – customer is always right, your local Target is also generous.
When you think about it – why should anyone buy from you if you don’t stand behind your products?
The number three reason to offer a the most generous return policy you can:
- it has rewards through eBay, and it is required by Amazon.
The number four reason to offer a the most generous return policy you can :
- you will come up in search with eBay and distinguish yourself as a trusted seller. In fact to be a Top Rated Seller in eBay you have to offer at least 30 day return policy.
The number five reason to offer the most generous return policy you can:
- You are living the Golden Rule. “Do unto others as you would they do unto you”. I was so frustrated when a friend of mine spent 89 dollars and had to return some clothing items that she bought as gifts. Except she couldn’t.
Will she go back to that company? Not at all! Especially as she was living on a housekeeper’s budget – these purchases hurt!
So basically – this is it – If you want to be professional – have a professional returns policy.
Some of my favorite items in my eBay store, all with a generous return policy:
Reversible Faded Glory NEW Navy Blue Hooded Polyester & Fleece Jacket 24 MonthsKamik Waterproof Sz 9 E Dark Brown Men’s Boots with Thinsulate Insulation Eur 42Night Sky View Polyester Shower Curtain – 72 X 72 – Celestial : Stars, MoonsFamous Land Battles – From Medieval TO Modern Times by Richard HumbleMaxima M Womens Brown Leather Long Sleeved Zipped Jacket Poly Fleece CollarOssi Skiwear Women’s Poly-Nylon Coat M Black Hooded Padded Jacket MSP $140 Sz 14Boutique Nissan Vintage Style Beaded Dress Women’s Small New -Retail $155